Training FAQs

Our Training team have helpfully answered some our most frequently asked questions regarding our Online Training Service. More information can be found at our Training page but here is a quick guide to some common questions we receive from our customers:

What courses are available?

We currently have Safety First on the Forecourt, Competent Persons and Age Related Sales – something to suit a variety of your Forecourt training needs. Coming soon – EU GDPR – Awareness for All, Selling Tobacco Products, Manual Handling and Basic First Aid.

What equipment/software will I need to access the training?

Training can be done on any equipment, including smart phones, PCs and laptops – access to the internet is all that is required – no lengthy software downloads are necessary. Our training is accessed via our web portal, meaning training is easily accessible 24/7 whether at home or at work. You will also need a webcam available for the assessment – this ensures authenticity by adding a picture to your certificate(s).

How long will it take to complete the training?

This is very dependent on the particular module and, of course, each individual trainee, but we’d estimate it takes on average 2-3 hours total study time, with 20 minutes for the assessment. However, it is important to remember that this can be worked through at the trainee’s own individual pace and, crucially, the trainee can stop at any time and pick up where they left off with the click of the mouse.

How will I know I have passed?

Each course has a required pass rate of 85%. If you do not reach this, you will be informed of what pass mark you reached and can re-try the assessment as many times as required. Upon completion, your certificate(s) will be emailed to you by the administration team as soon as possible.

As a Manager can I see how my team have progressed?

As part of the training package we provide a pre-selected training manager access to the Results Portal, which gives a complete overview of progress being made by all trainees. From there, you can see how far they have got with each course and see which questions they answered correctly on the checkpoint quizzes and their final assessment. For example, a trainee may have passed the 85% pass mark but still have areas of knowledge which could be improved – the manager can see exactly which questions they got wrong and fill those gaps with additional training. Or a trainee may be having difficulty reaching the 85% pass rate –  a manager can provide additional coaching for the trainee allowing them to pass the assessment. As you can see, the portal provides comprehensive managing features to get the most out of your Suresite Online Training.

How much are the courses and how can I pay?

Most courses are just £25.00 per course per trainee. Payment can be made via debit or credit card via our secure payment portal, access to the courses will then be emailed directly to you or your colleagues. We can also accept payment over the phone or via direct BACS payment.

How quickly can I get access to course content?

You will receive an email allowing you to log in and access the training within minutes of receiving your payment via our payment portal. If you don’t receive the email please first check your junk folder and then contact us.

Will I be reminded when to refresh my learning?

Depending on the course, we will remind you when it’s time to refresh your learning. This is subject to legislation changes and we may advise refresher training sooner than these suggested timescales.

Current refresher timescales: Competent Person 3 years, Safety on the Forecourt and Age Related Sales: 1 Year

Click here to book your training course – alternatively, click here if you need any further information.

We work with Bolt Learning, experts in designing high-impact, engaging online training courses, based on modern educational theory.