The Suresite Group uses industry accepted security measures, including encrypted technology, to protect against the loss, misuse and alteration of data contained in our database. The safety and accuracy of our customers’ and visitors’ personal information is important to us. Information provided to us will not be sold, rented, traded, or leased without permission.
This Privacy Notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), enquire about our products and services and enter into contracts with us, and tells you about your privacy rights and how the law protects you.
Important information and who we are
The Suresite Group is made up of different legal entities, details of which can be found at https://www.suresite.co.uk/legal-information
This Privacy Notice is issued on behalf of the Suresite Group so when we mention “the Suresite Group”, “we”, “us” or “our” in this Privacy Notice, we are referring to the relevant company in the Suresite Group responsible for processing your data. [Suresite Group] is the controller and responsible for this website.
Our Head of Service & Operations is responsible for overseeing questions in relation to this Privacy Notice. If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact the [Head of Service & Operations] using the details set out below.
Our full details are:
Suresite Group
Helen Davenport – Head of Service & Operations
Telephone: 01772 790901
Email: customerservice@suresite.co.uk
Postal address: 4A Millennium City Park, Barnfield Way, Preston, PR2 5DB
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
What information we will collect about you
The Suresite Group may collect personal information about you when you register to download information, fill out a survey, send us an email, or when you request pricing, marketing collateral or information on the Suresite Group services. In each of these situations, the Suresite Group collects minimal personal information required to meet your needs. Depending on the circumstances, we may collect personally identifiable information, volunteered by you, such as your name, job title, company name and contact information (work phone, email, fax, address and email address).
Cookie policy
As well as certain personal information, we collect website usage information using “Cookies.”
Cookies are small text files which store information about your interactions with our website that we transfer to your computer’s hard drive. Cookies help us identify returning users by their IP addresses. We do not use cookies to collect personally identifiable information. Cookies are used to remember user preferences and to maximise performance of our services. Cookies also help us detect and resolve website problems, assist with customer support and gather statistical information about how consumers use our website and services so that we may make further improvements.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Note however, that some of the Suresite Group features and services may not function properly if your cookies are disabled.
For information on the types of cookies we use, please see our Cookie Policy https://www.suresite.co.uk/terms-of-use
How we collect your data
We may collect data about you using direct interactions. This means that you have provided us with details of your identity and contact details by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing or information to be sent to you; or
- give us some feedback.
The Suresite Group may also collect anonymous session-specific information that is passively collected when you visit our website. Our servers record your IP address (not your email address), browser type or domain name, the web pages and search terms you use for our website only, and the date and time of your visit.
We may, in certain circumstances, use a third party credit reference agency to obtain credit reports on you prior to entering into a contract with us.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please https://www.suresite.co.uk/contact-us
if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer or contact |
|
|
| To perform any contracts with you that we may enter into |
|
|
| To manage our relationship with you |
|
|
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
|
|
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
|
|
The Suresite Group’s ultimate objective is to provide you with best service possible.
Disclosures of your personal data
We may share your personal data within the Suresite Group and to service providers who help manage our systems. This will include but is not limited to Cloud, Mailchimp, Door4. Such disclosures will only be for administrative purposes.
In addition, we may have to share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Transfers
If we transfer your personal data outside of the EEA, then we will always use a lawful method to do so which may be either the “Privacy Shield” Programme or an agreement in a form approved by the European Commission.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Withdrawing your consent, or unsubscribing from marketing newsletters
If you supply us with contact information such as email, mailing address or a telephone number, we may use it to provide you with important information regarding our services. If you no longer wish to receive information from us please advise us by email or in writing to us at our contact information provided below. In doing so, please ensure that you provide us with your exact name and address and specify which contact method you are concerned with.
Correcting inaccurate information
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. To correct or update this information, contact us via email, phone or post using our information provided below.
Security measures in place
The Suresite Group processes personal information only for the purposes for which it was collected and in accordance with this Privacy Notice. We take reasonable steps to ensure that the personal information we process is accurate, complete and current and we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, including using industry standard encryption technology when transferring and receiving client information exchanged with our site. All information gathered on the site and stored by the Suresite Group is maintained in secure facilities that limit access to authorized personnel only. The Suresite Group’s website is regularly tested for security breaches to ensure that all information collected is secure from unauthorised viewing.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will we use your personal data for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
Changes to our Privacy Notice
This version was last updated on 1st September 2021 and historic versions can be obtained by contacting us.
The Suresite Group may update the features of our site to better serve our customers. Although we anticipate such changes will be minor, we may use customer information for new, unanticipated uses not previously disclosed in our Privacy Notice. If our information practices change, we will post the policy changes on this page to notify you and provide you with the ability to opt out of any new uses of your information. The date of the newest version will be posted below. Any new use of the data collected will be from the time of the policy change forward. By using our website, you indicate your understanding of the terms of the Suresite Group’s Privacy Notice posted at the time of your use.
Your Rights
You have the right to ask us at any time:
- to confirm whether we hold any of your personal data;
- to send you a copy of any personal data that we hold about you;
- to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
- to delete (to the extent possible) any of your personal data, where we are required by law to do so;
- to stop processing your personal data, where we are required by law to do so;
- to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
- to object to processing any of your personal data that we process on the basis of our legitimate interests; and
- to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Additional information regarding our Privacy Notice
The Suresite Group does not publish text, images, or multimedia content that portray nudity, foul language, violence or other information not suitable for children. Web sites maintained by the Suresite Group are not directed to children under the age of 13. The Suresite Group will not knowingly collect or maintain personally identifiable information from or about anyone under 13.
If you have any further questions or concerns about the Suresite Group’s Privacy Notice, please contact us at customerservice@suresite.co.uk with the subject line heading of “Privacy Notice” or by telephone at 01772 790901.
