Our clients are at the heart of everything we do, and we pride ourselves on ensuring that our customer service is unfailingly outstanding.
We’re so committed to excellent customer service that we are driven by our Customer Charter, which you can read below.
We hope this will help give you the confidence to know that we always go that extra mile for our clients. Every person who works for us, every communication we have with you, and every other action we take, is all in the name of understanding what you need and delivering the perfect solution. Put simply, we strive to exceed your expectations at every opportunity.
Our service should impress you enough that you want to recommend us to others time and time again, and without hesitation.
We will always put our clients first, providing them with the highest level of customer service through the provision of clear, concise and accurate advice.
Advice on complex issues will always be part of our service, available as standard to all our clients and at no extra cost.
All members of the Suresite team are always highly trained and knowledgeable in their fields with the appropriate authority to deal with your enquiry.
Queries will always be dealt with in a friendly and professional manner.
We will always exercise the utmost integrity and confidentiality with all information gathered.
Our people will always be open, courteous and considerate; striving at all times to deliver a positive customer experience.
We place a very high value on feedback from our clients. Every experience and suggestion is carefully read, considered and then used to improve our customer service still further.
If you are a current or former Suresite client, or even an interested new client, we’d love to hear what you think of the service you’ve had from us so far.
Please see our Contact Us page for details of how to get in touch.