Frequently Asked Questions – Online Training at Suresite


Our Training team have helpfully answered some our most frequently asked questions regarding our Online Training Service. More information can be found at our Training page but here is a quick guide to some common questions we receive from our customers:

What courses are available?

We currently have Safety First on the Forecourt, Competent Person, LPG Awareness and Age Related Sales – something to suit a variety of your Forecourt training needs.

What equipment/software will I need to access the training?

Just a PC or Laptop with access to the internet is all that is required – no lengthy software downloads are necessary. Our training is accessed via our web portal, meaning training is easily accessible 24/7 whether at home or at work. You will also need a webcam available for the assessment – this ensures authenticity by adding a picture to your certificate(s).

How long will it take to complete the training?

This is very dependant on the particular module and, of course, each individual trainee, but we’d estimate it takes on average 2-3 hours total study time, with 20 minutes for the assessment. However, it is important to remember that this can be worked through at the trainee’s own individual pace and, crucially, the trainee can stop at anytime and pick up where they left off with the click of the mouse.

How will I know I have passed?

Each course has a required pass rate of 85%.  If you do not reach this, you will be informed of what pass mark you reached and can re-try the assessment as many times as required. Upon completion, your certificate(s) will be emailed to you by the administration team as soon as possible.

As a Manager can I see how my team have progressed?

As part of the training package we provide a pre-selected training manager access to the Results Portal, which gives a complete overview of progress being made by all trainees. From there, you can see how far they have got with each course and see which questions they answered correctly on the checkpoint quizzes and their final assessment. For example, a trainee may be very close to the 85% pass mark, and on inspection in the results portal, discover the question that resulted in a fail. With appropriate coaching with the trainee, this question can be ‘marked up’ to allow the trainee to achieve a pass mark without having to complete the whole assessment again. As you can see, the portal provides comprehensive managing features to get the most out of your Suresite Online Training.  

How much are the courses and how can I pay?

All courses are just £25.00 per course per trainee. Upon raising an invoice for your requested training modules, we can take payment via Debit or Credit card directly over the phone, but we also accept direct BACS payment.

How quickly can I get access to course content?

We can arrange for access within just a few hours on receipt of payment.

Will I be reminded when to refresh my learning?

Depending on the course, we will remind you when it’s time to refresh your learning. This is subject to legislation changes and we may advise refresher training sooner than these suggested timescales.

Current refresher timescales: Competent Person and LPG Awareness: 3 years, Safety on the Forecourt and Age Related Sales: 1 Year

Do you have an additional question? Want to enquire further? Email, or call the office on 01772 790901 today and ask for the Training team.